swiftforge Order & Shipping Policy

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Thank you for choosing swiftforge. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below explain exactly how we handle orders, shipping, and delivery so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally handled the same business day. Orders received after 2:00 PM EST or during the weekend are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using dedicated cold-chain insulation and shipped Monday through Thursday so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Applies automatically to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

swiftforge also delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs handling charges assessed by the destination country. These amounts are set by the local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order leaves our facility, we will send you an automated shipping confirmation email with a tracking link and carrier details.

If tracking information does not appear, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

We begin processing orders shortly after they are placed so we can maintain fast dispatch times.

• To change your shipping address or adjust your order, please contact us within 1 hour of placing the order at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the shipping address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, notify us within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows a package as delivered but you have not received it, or if any items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: swiftforge
• Customer Support Email: [email protected]
• Customer Support Phone: 18178743451
• Physical Business Address: 801 La Roche St, Grand Prairie, TX 75050-3436, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST